How to Fix My Internet Connection - Part 2

This is the part 2 of How to Fix My Internet Connection. This is a  Sync with No Surf scenario.

Resolving Sync with No Surf issue is a common problem internet users encounter. It simply says you have an internet connection or you are receiving DSL signal but you still cannot browse any website you wish to visit. Before formulating a resolution for this problem, we should first identify the probable cause why we experience this issue.

Possible Causes:

Ø  Authentication failure

Ø  Browser issues

Ø  DNS issue

Ø  Misconfigured Firewall

Ø  Defective modem

Ø  Driver issue

Ø  Virus/spyware issue

Ø  Recent hardware or software changes

Here are the steps to fix your internet:

1.   Use other computer to check the connection. If it works, your modem is isolated to be the issue. If it still doesn’t work, try the next step.

2.   Try to restart your computer and your modem and check again the connection.

3.   Verify the status lights of your modem. If the DSL or Broadband and Internet or Service light is solid green, then you are receiving DSL signal and should try next steps. If your Internet or Service is red, proceed to step #5.

4.   Check if your network adapters is working through checking Device Manager under Control Panel > Hardware and Devices. Check if you have Ethernet adapters and wireless network adapters installed or if it’s properly working. If not, find your driver file or CD for installation of your Operating System to your computer and install a new necessary Network Adapter.

5.   If your ISP has provided you username and password the first time you connect to the internet, try to access your modem’s interface or your default gateway (eg.192.168.1.254) and enter your name and password. If you encounter error saying one of the information you have typed in is incorrect, contact your ISP and asked for the correct username and password.

6.   Check your DNS settings. Go to Network and Sharing Center or Network Connections in Windows XP in the Control Panel, click the Change adapter settings (in Windows 7). In this page, you will see computer icons labeled as Local Area Connection, Wireless Network Connection and such. Look for the network you are currently using. For example, you are connected using a USB broadband, highlight the name of your network and right click. Choose properties, and highlight TCP/IP or Internet Protocol Version 4 or 6then click properties button. Verify if the options “Obtain an IP Address and DNS server automatically” are selected then hit OK. 

7.   Force your computer’s IP address. Launch command prompt (for windows 7/vista, type in cmd on the search field and hit enter key on your keyboard; for windows xp, type in cmd on the Run field and hit enter). On the command prompt box (the black box), you will a see a blinking line or cursor that will allow you to type in something. Type ipconfig /release and press enter. Type ipconfig /renew and press enter.

8.   Clear the cache and cookies on your browser. Might as well clear the history. Restart a browser and try to surf.

9.   Disable firewall or configure it to allow your browser to access any website. Open up a new browser or restart your computer, then try to surf a website.

10.               Or to simplify or isolate the issue easily, try to use the Windows  troubleshooter. Look for Network and Sharing Center on the Control Panel  and see for Troubleshoot problems options, click and it will diagnose problems within your connection. Wait until it identifies and fix the problem later on. If it fails to resolve the problem but able to identify the problem, choose the applicable steps from the above that can resolve the issue.

11.               If still doesn’t work, try to System Restore your computer. It is taking back your computer to a previous point or time where it works properly. Sometimes, recent hardware or software changes affects the performance of our computer and doing so can probably resolve the issue without affecting your important pictures, files or data though it will uninstall programs or software you have recently installed. To perform System Restore, open command prompt and type in rstrui.exe, and hit enter. System Restore box will then pop out. Choose a restore point and click next. Wait until it finished. Verify if you can access a website after your computer has restart.

Good Luck!!